Call Center

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The Call Center Web Edition offers the best set of features needed for an organization to effectively manage inbound or outbound call campaigns. Call Center features include comprehensive reporting, real-time queue statistics, real-time queue monitoring, softphone, optional predictive inbound and outbound dialing, and more.

Features

Spying and Training

1. Call to Agent. 2. Listen to Agent. 3. Whisper to Agent. 4. Talk to both Parties.

Agents view

name, extension, status, time of current status, caller id, from queue, incoming calls, outgoing calls, total calls, last call time, dial tries, avg talk time, avg outgoing time, total break.

Reports

1. Agents statistics. 2. Agents performance: total login, total work, total break, total time, avg time to answer. 3. Agents attendance: Agent login, logout and break details. 4. Queues statistics. 5. Abandon calls. 6. Cdrs. 7. Traffic.